Refund Policy
1. Strict No-Refund Policy All payments for digital products and services are non-refundable under all circumstances, including if the user does not access or complete the service after purchase.
2. Limited Exception (Service Non-Delivery) A refund will be issued only if iLearnWhy fails to provide access to the purchased service (e.g., test access) within 7 working days of successful payment, provided the delay is solely attributable to iLearnWhy.
3. Exclusions No refunds will be provided for:
User not attempting or completing the test/service.
Incorrect information provided by the user.
Issues caused by user device, internet, or third-party platforms.
Change of mind after purchase.
4. Rescheduling & No-Shows
Counseling Sessions: May be rescheduled with a minimum of 48 hours’ notice.
No Show / Late Cancellation: No refund or credit will be provided for missed appointments or cancellations made less than 48 hours in advance.
5. Duplicate Payments Verified duplicate payments will be processed and refunded within 7–10 working days to the original payment method used at the time of purchase.
6. How to Request a Refund To request a refund under the "Limited Exception" or "Duplicate Payment" clauses, please contact us at scaffold@ilearnwhy with your transaction ID and proof of payment.
7. Chargebacks & Disputes Users agree to contact iLearnWhy before initiating disputes. The company reserves the right to contest chargebacks with proof of service delivery, including access logs and session records.